In 2023, companies must focus on improving the employee experience in order to be successful. This includes aligning business goals and communication across the organization, investing in onboarding and accessibility, treating managers as employees, prioritizing performance management, and encouraging a bottom-up mentality. Companies that are able to effectively engage and retain employees will be better equipped to succeed in the face of external challenges such as the ongoing effects of the pandemic and potential economic downturn.
8 Steps For Strengthening Employee Experience In 2023
Here are eight keys to success for providing a better employee experience going into 2023.
Align the Top and Bottom Elements of Your Company
Companies that have good communication and alignment within their organization have 36% fewer customers leave each year and save around 10% on their spending. In today’s fast-paced world, it’s important for all parts of a company to be working towards the same goals and effectively communicating with each other. This applies to everything from managing employee performance to providing training and support.
Stay Vigilant in Reaching Out To Potential Employees
Contact centers are facing challenges with a large number of job offers being made for training classes, but expecting a significant number of new hires to not show up without giving a reason. This is known as “ghosting.” If the onboarding process is not engaging and effective, new hires may quickly leave the company. In some cases, up to 80% of new hires may ghost or quickly quit within the first 90 days of training. It is important for contact centers to invest in their hiring and pre-boarding process to improve their chances of hiring better and retaining employees longer.
According to a survey by McKinsey, a majority of Americans are able to work remotely at least part-time. This means that organizations need to have technology in place that allows employees and customers to have the same experience, regardless of where they are located. The best experiences are personalized and focus on enhancing human interactions with technology. Accessibility is crucial for organizations to be successful in the future.
Foster Strong Empathetic Managers
GoodHire reports that a large majority of workers would consider quitting their job because of a bad manager. The role of a manager has become more important, with increased expectations and pressure to keep direct reports engaged and happy. As a result, managers need to focus on empowering, empathizing, and coaching their employees. Automation can help free up time for managers to focus on these tasks while still feeling valued themselves.
Incentivize High Quality Performance
Managers often spend a significant amount of time on performance management, while employees also spend a considerable amount of time on it. This can be expensive and time-consuming. Investing in employee performance management can help organizations work more efficiently, particularly during difficult economic times. However, it is only effective when performance tools are used to guide actions, rather than to blame individuals. Performance management should align with and inspire employees, and should be connected to learning opportunities to help employees feel like the organization is invested in their growth.
Start Processes From the Bottom-Up
Many professional workers feel that leaders who make decisions without seeking input is a major problem in the workplace today. Frontline employees often have direct contact with customers and can provide valuable feedback about their needs. It is important for organizations to empower these employees with technology that can help them feel a sense of purpose and belonging within the company. This can include providing employees with opportunities to share knowledge with their peers, build autonomy, and feel empowered to use their voice.
Provide Employees a Personalized Experience
Only a small fraction of organizations offer personalized digital employee experiences. Given how personalized other aspects of our lives have become, it is surprising that work is often still treated as a one-size-fits-all experience. Instead, organizations should focus on providing personalized experiences for employees from the moment they are hired. This can involve replacing traditional training with coaching and learning that is tailored to individual employees’ needs. Personalization is a key expectation for employees and can be a significant factor in business success.
Listen to Gen-Z Employees
By 2030, a significant portion of the global workforce will be made up of Gen-Z individuals, who have different expectations about work than previous generations. The predictions mentioned in the article are a result of this new mindset. If organizations do not listen to and respond to their employees’ feedback, they will have difficulty retaining and hiring top talent.
As the year comes to an end, it’s important to think about how well your organization is able to adapt to change, how motivated and involved your employees are, and what improvements you can make to ensure your company’s success in the future. Take some time to reflect on these issues and plan how to drive positive transformation in the coming year and beyond. By doing this, you can help your business stay relevant and competitive in the long term.